Real World Cisco Voice

This practical hands-on course covers both Cisco VoIP and Call Manager.

Providing CCNA/CCNP delegates with the knowledge and skills to install and configure Cisco’s VoIP and Call Manager solutions

Course Pre-Requisites

· Familiarity with Cisco IOS

· A working knowledge of LANs, WANs, and IP switching and routing is essential which can be obtained by completing the Cisco CCNA course

· Knowledge and understanding of Windows

Course

Course Objectives

Real World Cisco Voice

The course content forms part of the following Cisco exams with some additional study 

CVoice
CIPT 

If certification is required view then ccvp

Duration: 

5 days

Location

Slough
Client Site

·  CUCM 5.x and additional feature definition and explanation for CUCM 6.x

· Analogue and Digital Voice Technologies

· Introduction to Voice over IP

· Configuring Voice Interfaces

· Voice Dial Peers

· Voice over IP Signalling and Call Control

· Improving and Maintaining Voice Quality

· Call Manager Cluster and Deployment Options

· Install the Cisco Call Manager components and upgrade a Call Manager Cluster

· Cisco Call Manager to support IP Phones

· Identify and configure Catalyst Switches used in CIPT solutions

· Describe how gateways fit into the CIPT design

· Add a user to Call Manager and configure user options

· Understand VoIP terminology

· Define the advantages and limitations of VoIP

· Understand the Cisco hardware used in different environments

· Understand the relationship between CODEC choice, payload size, and transmission bandwidth

· Describe the voice quality problems inherent in transmitting voice over a packet network.

· Configuring Voice Ports and Dial Peers

· Configuring routers for Voice over IP

· Configure network wide quality of service (QoS)

· Install the Cisco Call Manager components

· Describe the various IP phone models and list their features

· Configure Cisco Call Manager to support IP Phones

· Identify and configure Catalyst Switches used in CIPT solutions

· Describe how gateways fit into the CIPT design

· Configure a basic route plan

· Configure a Call Manager Class of Service

· Configure Call Manager features

· Add a user to Call Manager and configure user options

· Describe how to use the internal server tools to troubleshoot Call Manager problems